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What information can I change for my account?

You can change your Bank Account,Login Password and add/change/remove your Taobao ID from My Account.

However if you wish to change other information, please contact us at

What if I forget my password?

You may click 'Forget Password' in Login page to retrieve the reset password link that is sent to your email. Please also check your spam/junk folder in case our email ends up there.